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Industry Veteran’s Focus on Client Satisfaction Drives Development of Firm’s Solutions
TOTOWA, N.J., July 20, 2020 – Commercial real estate technology firm Integrated Business Systems (IBS) has announced the promotion of Steven Hirsch to director of product and services. The industry veteran and Sparta, N.J., resident has more than two decades of accounting and property management tech experience, including 15 years with the Totowa-based company.
In his new role, Hirsch is overseeing development strategy and service for IBS’s core product: Imperium Powered by Acumatica, a proprietary, cloud-based property management accounting platform and an outgrowth of the 40-year-old firm’s popular legacy system. Imperium supports easy integrations with best-in-class software, addressing a wide range of real estate-related tasks.
According to Michael Mullin, IBS president, Hirsch’s newly created, managerial-level position is responsible for gathering and prioritizing customer needs and market demands to drive product development from vision through delivery. Hirsch is working closely with the IBS sales, marketing and operations teams to enhance revenue as well as customer satisfaction.
“Steven has been the leading voice of IBS Imperium development since the company chose Acumatica as the platform for our next-generation ERP Property Management Solution,” Mullin said. “Over the past five years, his direction has taken Imperium from its first steps to its current version – with each new release focused on delivering new features and functionality. Steven is the perfect person for the director of product and services role.”
Since joining IBS in 2005, Hirsch has dedicated himself to client satisfaction and has played a key role in driving the deep features set offered by IBS products. “I’ve spent the better part of my career guiding the direction of software solutions with a customer focus,” he said. “I am now in a position to take the client voice directly to product development. With technology advances and the ever-increasing need to be ‘connected,’ this is an exciting time in the property management technology space.”
Hirsch began his career in accounting with a mid-sized accounting firm, moving quickly into the controllership of a Manhattan-based computer company. Prior to joining IBS, he also held leadership positions with a New Jersey-based commercial real estate owner/operator and Manhattan-based financial services firm, where he headed an internal software development team. This combined expertise in accounting, real estate and software development has provided Hirsch with a distinctive skills set that continues to benefit both IBS and its clients.
In addition to servicing and growing its Imperium Powered by Acumatica client base, IBS today continues to support the dozens of regional commercial and residential real estate owners and operators using its legacy property management/accounting software. IBS also is a value-added reseller of Acumatica Construction Edition, a popular construction/accounting platform. Additionally, IBS Managed IT Services offers comprehensive consulting, design, installation and support services. The company has emerged as a leader in the areas of business continuity and cybersecurity.
About Integrated Business Systems (IBS)
999 Riverview Drive, Totowa, N.J. 07512
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