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Person-Centered, Comprehensive Model Sets Rigorous Designation Standards 

Jennifer Hertzog (left) and Jean Krautzel

BRICK, N.J. (Jan. 25, 2024)Marquis Health Consulting Services has expanded its branded healthcare suite with Journeys Memory Care, a person-centered, comprehensive memory care neighborhood model. Designed by memory care experts, the program – featuring a standardized approach to care delivery, practice and management – has been immediately adopted by 18 Marquis-supported skilled nursing facilities and assisted living communities.  

Journeys-designated memory care neighborhoods must meet the new care model’s rigorous set of standards and criteria. This includes benchmarks for the physical plant, evidence-based care delivery, caregiver experience and education, stage-specific life enrichment programming and dining, among others.  

“The Journeys Memory Care model enables our client skilled nursing centers and assisted living communities to take their secure memory care neighborhoods to the next level, further advancing their regional leadership in caring for individuals with dementia diagnoses,” said Marquis’ Jennifer Hertzog, vice president of marketing and business development, Mid-Atlantic.  

The Journeys model supports residents’ physical, emotional, cognitive and social needs, enabling them to maintain the highest level of function and independence in a safe and secure environment. A dedicated team is trained and educated to communicate through validation, showing understanding, compassion and support as they join residents through the journey of each day.  

Back to Basics for a Whole-team Approach 
“Marquis went back to the basics in the development of the Journeys model, focusing on how best to communicate, engage and care for those with Alzheimer’s or related dementia,” said Marquis’ Jean Krautzel, director of memory care, Mid-Atlantic. “This is not about fluff. It’s a whole-team approach to help meet residents where they are, creating more meaningful moments for both them and their loved ones.” 

Modern and bright, Journeys neighborhoods boast a comfortable, home-like feel with dementia-friendly décor. The secure environments, which utilize the WanderGuard System, feature separate living, dining and recreation space. 

Memory care residents benefit from psychology and psychiatry services, family support services, and rehabilitation and cognitive therapies. The robust life enrichment offering – featuring a range of therapeutic activities such as art, music, sensory activities, reminiscence therapy and intergenerational programming in indoor and outdoor settings – operates seven days per week.  

The Integral Role of Training and Education  
Journeys-designated memory care neighborhoods are directed by Certified Dementia Practitioners and physicians. Enhanced training for all Journeys staff members, from housekeeping and maintenance to culinary staff, and others who interact in any way with residents, is a fundamental part of the Journeys Memory Care model. Each team member completes a 12-part Dementia Basics Education series, which meets or exceeds state and federal regulations.  

The training initiative is under the direction of Marquis’ Ricardo Pena, vice president of life enrichment and an NCCDP-certified Dementia Practitioner, Certified Alzheimer’s Disease and Dementia Care Trainer, and a Virtual Dementia Tour (VDT)-certified Trainer. Pena incorporates experiential VDT training, which includes the physical, emotional and sensory impacts of dementia, to further educate team members on how best to provide care and services to those living with the disease. 

Brick, N.J-based Marquis Health Consulting Services provides administrative and consulting services to skilled nursing facilities and senior housing communities along the Eastern Seaboard. The organization’s operational guidance enables its client facilities to overachieve their quality and customer service goals by embracing a progressive, multi-specialty approach to healthcare.   


About Marquis Health Consulting Services 
1608 Rt. 88, Suite 301, Brick, NJ 08724 

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Media Contact:         
Sandy Crisafulli / David Wilderotter      
Caryl Communications        
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